Shipping Protection by Seel

Extra Protection for Shipping-Related Issues

To provide additional peace of mind during delivery, Steeldive offers optional Shipping Protection provided by Seel, a third-party service provider.

This service is designed to help protect customers against certain shipping and delivery-related risks. It is an optional add-on at checkout, and customers may choose whether to add it to their order.

What This Service Covers

Shipping Protection is intended for eligible logistics and delivery issues, including:

• Package lost in transit
• Package damaged during shipping
• Missing items from the package
• Package stolen after delivery

Important Limitation

Please note that this service covers shipping-related problems only. It is not a return service, and it does not replace Steeldive’s regular return, refund, or after-sales policies.

If a customer wishes to return an item for reasons not covered by this shipping protection, the return must still follow Steeldive’s standard return policy. In such cases, the customer is responsible for arranging the return and covering the return shipping cost.

What It Does Not Cover

This service does not cover issues such as:

• Returns or exchanges for personal reasons
• Product quality issues or manufacturing defects
• Wrong model, color, or specification selected by the customer
• Order cancellation before shipment
• Any non-shipping-related after-sales issue

For product defects, warranty support, or general order-related issues, please contact Steeldive customer service directly.

Optional Third-Party Service

Shipping Protection is provided by Seel, which is a third-party service provider.

• It is optional, not mandatory
• It is available only for eligible destinations shown at checkout
• The protection fee is usually a small additional charge

How to File a Claim

If your order experiences a covered shipping issue and you purchased Shipping Protection, you may contact Seel directly to submit a claim according to their claim process.

To help ensure smooth claim handling, please make sure the email address used at checkout is valid and accurate.

Need Help?

If you are unsure whether your issue is related to shipping protection or regular after-sales support, you may contact Steeldive customer service first, and we will do our best to guide you